Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders ship within 1-2 business days. Domestic orders typically arrive within 3-5 business days depending on your location.

Do you offer free shipping?
Yes! We offer free shipping on all qualifying orders. See our shipping policy for full details.

Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Products & Quality

Are your peptides third-party tested?
Yes. Every product we carry is independently tested 

What purity levels do your peptides have?
Our peptides are research-grade with purity levels typically at 98% or higher, verified by HPLC and mass spectrometry.

How should I store my peptides?
Lyophilized (powder) peptides should be stored in a cool, dry place away from light. Once reconstituted, store refrigerated and use within the recommended timeframe.

Returns & Refunds

What is your return policy?
Due to the nature of our products, we do not accept returns. If you received a damaged or incorrect item, please contact us within 48 hours of delivery and we will make it right.

What if my order arrives damaged?
Contact our support team immediately with photos of the damage and your order number. We'll resolve it as quickly as possible.

Research Use

Who are these products intended for?
All products sold by Royal Peps are intended strictly for research purposes only. They are not intended for human consumption, veterinary use, or therapeutic applications.

Do I need an account to purchase?
No account is required to place an order, but creating one makes it easier to track your orders and reorder your favorites.

Contact

How can I reach your team?
You can reach us through our Contact page. We aim to respond to all inquiries within 1 business day.